After reading the Case Study 10-1 Conflict Management (page 243-244 of the textbook) the student must answer the following questions:
1. What were the sources and possible causes of the conflict?
2. What kinds of system problems caused the conflict?
3. What is the level of conflict?
4. How do you assess the behaviors of Pinar, the unit charge nurse, and the unit manager?
5. What would be your strategy for managing this situation?
6. What actions would you take?
7. What management and leadership skills are needed to manage this conflict?
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