Category: Management

1. Support your submission with course material concepts, principles, and theories from the textbook and at least two scholarly, peer-reviewed journal articles.
2. References required in the assignment. Use APA style for writing references.
The Assignment must be submitted on Blackboard (WORD format only) via the allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented; marks may be reduced for poor presentation. This includes filling in your information on the cover page.
• Students must mention the question number clearly in their answers.
• Late submissions will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• All answers must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.

General Instructions – PLEASE READ THEM CAREFULLY
advised to make their work clear and well presented, marks may be reduced for poor presentation.
must mention question number clearly in their answer.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.

Critical Thinking Assignment

Module 05: Product and Service Design

In this module, you will learn about product and service design and capacity planning for products and services. Without the capacity to produce products or deliver services, the organization cannot meet customer and client demand.
Question Requirements:
Service Life Cycle
Suppose a company intends to offer a new service to some of its internal customers. Discuss how the fact that the customers are internal would change the process of managing the four phases of the service life cycle.
Address the following questions:
How does the internal nature of customers influence service introduction, considering factors like organizational culture and potential resistance to change?
How do internal customer relationships affect service growth, including feedback mechanisms and resource utilization?
Directions:
Write an essay that includes an introduction paragraph, the essay’s body, and a conclusion paragraph to address the assignment’s guide questions. Do not address the questions using a question-and-answer format.
Your well-written paper should meet the following requirements:
Be 5 pages in length, which does not include the title and reference pages, which are never a part of the content minimum requirements.
Use Saudi Electronic University academic writing standards and APA style guidelines.
Support your submission with course material concepts, principles, and theories from the textbook and at least two current, scholarly, peer-reviewed journal articles. Current articles are those published in the last five years.
Ensure zero plagiarism. (very, very important)
In advance of submission, review the grading rubric to see how you will be graded for this assignment.
Learning Outcomes
Analyze how decisions made in product and service design impact operations management.
Evaluate how decisions made in product and service design impact the organization’s overall success.
Appraise how capacity planning impacts the ability of the production system to perform effectively.
Examine the reliability computations value for operations management.
Argue how capacity planning impacts customers’ satisfaction.
Readings
Required:
Chapters 4 & 4S in Operations Management
Chapter 4 & 4S PowerPoint Presentation
Long, Y., Ceschin, F., Mansour, N., & Harrison, D. (2020). Product-Service systems applied to reusable packaging systems: A strategic design tool. Design Management Journal, 15(1), 15–32. https://doi.org/10.1111/dmj.12057
Recommended:
Hazee, S., Yves Van, V., Delcourt, C., & Kabadayi, S. (2020). Service delivery system design for risk management in sharing-based product service systems: A customer-oriented approach. International Journal of Operations and Production Management, 40(4), 459-479. https://doi.org/10.1108/IJOPM-08-2019-0581
Cabanes, B., Hubac, S., Masson, P.L., Weil, b. (2021). Improving reliability engineering in product development based on design theory: The case of FMEA in the semiconductor industry. Research in Engineering Design, 32(3), 309-329. https://doi.org/10.1007/s00163-021-00360-1

The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.

General Instructions – PLEASE READ THEM CAREFULLY
advised to make their clear and well presented, marks may be reduced for poor presentation.
must mention question number clearly in their answer.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Notes:

Your answers MUST include at least four scholarly peer-reviewed references, using a proper referencing style (APA). Remember that these scholarly references can be found in the Saudi Digital Library (SDL).
Make sure to support your statements with logic and argument, citing all sources referenced.

Directions:
1.Support your submission with course material concepts, principles, and theories from the textbook and at least three scholarly, peer-reviewed journal articles
2.Cite the textbooks and cite any other sources if appropriate.
3.Formatted according to APA 7th edition
4.Text Not Image.
5.Unique Answer.
6.Avoid Plagiarism.
7.4-5 Pages which do not include the title page and reference pages.
8.AI is not allowed.
To Download Text Book Click Here >> (( TEXT BooK MGT 530 ))
PPT Slides (( Click Here ))

# You should not copy from any website
# References must be written
# The assignment must be delivered on time
# The agreed number of words must be adhered to
# Give examples and write a perfect answer

The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.

Learning Outcomes:
Describe the basic steps of the organizational development process.
Evaluate the strategic role of change in the organization and its impact on organizational performance.

Assignment Question(s):
Please refer to the case study titled “Planned Change at The San Diego County Regional Airport Authority” given on Page number 31, Chapter 2 in your textbook and answer the following questions:
Discuss the key success factors that played a major role in accomplishing the task in your opinion. (3 marks)
Discuss the impact of the change on the overall performance of the Airport. (2 marks)
Discuss the main challenges faced by the transition team during the planning and implementation phases. (2 marks)
Critically evaluate the change process and if you were the consultant what would you have done differently? (3 marks)
Note:
You must include at least 5 references.
Format your references using APA style.

Answers

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The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.

Learning Outcomes:
1. Describe the place of small business in history and explore the strengths and weaknesses of small business.
2. Design a solid projected financial plan and conduct a breakeven analysis for a small company.
3. Demonstrate the ability to deliver and communicate marketing massages in coherent and professional manner.
4. Illustrate the ability to think independently and systematically on developing a viable business model.
Assignment Workload:

This assignment is an individual assignment.
Start-up Business Plan
Assume yourself as an entrepreneur of a small startup business in Saudi Arabia.
Write brief notes on the following objectives:
Owners, capital structure and company profile (2 Marks)
Company Business Description (300 – 400 words)
a. Your Business Name, Address, E‐Mail
b. Form of ownership: What is the legal structure? Sole proprietor, Partnership, Corporation….
C. Investment capital
A. Scope and type of business (4 Marks)
What business will you be in? What will you do? What market segment will you choose?
Business idea: what is your big idea? Is it a product or a service? What makes your idea different?
Mission Statement
Company’s short-term and long-term goals and objectives.
Target market and demographics: Who will your customers be? Where do they live? What is your target market passionate about?
B. Business Philosophy (4 Marks)
What is important to you in your business?
Describe your Industry: Is it a growth industry? What long-term or short-term changes do you foresee in the industry? How will your company take advantage of it?
Describe your most important company strengths and core competencies: What factors will make the company succeed? What do you think your major competitive strengths will be? What background experience, skills, and strengths do you personally bring to this new venture?
Risk Assessment: Evaluate the strengths and weaknesses of your business using SWOT.
Who is your competition and how do you beat them?
Note: Use APA style of referencing

Answers

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The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.

Learning Outcomes:
Assignment Purposes/Learning Outcomes:
After completion of Assignment-1 students will be able to understand the
LO 1.1: Recognize the overall knowledge management processes, concepts, goals and strategies within the context of organization.
LO 1.2: Describe how valuable individual, group and organizational knowledge is managed throughout the knowledge management cycle.
L.O 1.3: Define the different Knowledge types and explain how they are addressed by knowledge management in different business environments.
Assignment Questions: (10 Marks)
This Assignment is a report-based assignment.
Imagine that you are appointed as a team member of knowledge management team in your organisation. Your immediate boss asks you to prepare a detailed report that will be used for training purposes to clarify the need to implement knowledge management in your organisation. Your report must contain the answers for following questions.
Part A: Introduction (5 Marks)
Q.1: How would you define the concept of Data, Information and Knowledge. Provide one example to differentiate these concepts. (1.5 Marks)
Q.2: Briefly describe the concept of Knowledge management. What points you would like to add to highlight the importance of knowledge management. (1.5 Marks)
Q.3: “Knowledge management is not anything new.” Would you argue that this statement is largely true? Why or why not? Use suitable examples to justify your answer. (2 Marks)
Part B: (5 Marks)
Types of knowledge, Knowledge management cycle and Models:
Q.1: Discuss the concept of “Tacit Knowledge” and “Explicit Knowledge”. Is it important to capture both types of knowledge? Justify your argument with suitable example. (1.5 Marks)
Q.2: There are several different approaches to the knowledge management cycle such as those by McElroy, Wiig, Bukowitz and Willams, and Meyer and Zack.
Discuss any one of the above knowledge management cycles highlighting its steps or stages and its usefulness for the organizations. (1.5 Marks)

Q.3: Describe how the major types of knowledge (i.e., tacit and explicit) are transformed in the Nonaka and Takeuchi knowledge spiral model of KM. Use a concrete example to make your point. (2 Marks)
(Support each part and each question of the assignment with Proper references)

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