Please read the attached case and respond to the following 2 questions: 1.Imagin

Please read the attached case and respond to the following 2 questions:
1.Imagine you are a manager at this organization. How can you help your customer service reps manage their emotions at work?
2.If you were a recruiter for a customer-service call center, what personality types would you prefer to hire and why? In other words, what individual differences are likely to affect whether an employee can handle customer abuse on a day to day basis?

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
< < Performance management systems are critical to individual and organizational success. Consider the scenario below and share your responses to the four questions asked. < < Scenario < < Onboarding programs must set the stage for successful employee performance. You understand the importance of linking organizational and individual goals. < < You are the Sales Director for Hammad’s Auto Detailing Shop, specializing in custom automobile detailing services for business fleet automobiles. Recently, you offered the position of Customer Sales Associate to Osama. He is reporting to work next week for onboarding. Based upon the information provided, answer the following questions: < < < 1. In your own words, explain how you will use the onboarding process to connect Osama’s individual goals to the organization’s overall strategy. < 2. Explain the implications associated with not linking Osama’s individual goals to the overall organizational strategy. < 3. Address components you believe an effective onboarding program should include, as well as exclude. < 4. How will an effective on-boarding program ensure Osama understands expectations of his role, as well as ensure that Osama is set up for performance success at Hammad’s Auto Detailing Shop? < < Embed course material concepts, principles, and theories (require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines. < < Be sure to support your statements with logic and argument, citing all sources referenced. Post your initial response early and check back often to continue the discussion.

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
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<
Review CASE 7: Harley-Davidson, Inc. in 2018, p. 442 (from your textbook) and discuss the concept of differentiation advantage.
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A case study is a puzzle to be solved, so before reading and answering the specific questions, develop your proposed solution by following these five steps:
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Read the case study to identify the key issues and underlying issues. These issues are the principles and concepts of the course module, which apply to the situation described in the case study.
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<
Record the facts from the case study which are relevant to the principles and concepts of the module. The case may have extraneous information not relevant to the current module. Your ability to differentiate between relevant and irrelevant information is an important aspect of case analysis, as it will inform the focus of your answers.
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Describe in some detail the actions that would address or correct the situation.
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Consider how you would support your solution with examples from experience or current real-life examples or cases from textbooks.
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Complete this initial analysis and then read the discussion questions. Typically, you will already have the answers to the questions but with a broader consideration. At this point, you can add the details and/or analytical tools required to solve the case.
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Case Study Questions:
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Analyze the use of resources and capabilities to achieve a competitive advantage by Harley Davidson.
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Are their differentiation advantages imitable by other companies? Why or why not?
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How can opportunities for profitable differentiation be identified?
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Can they effectively compete in the industry given the nature of the differentiation advantages that underpin their existing strategy?
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Embed course material concepts, principles, and theories (which require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
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COVID-19 has impacted the lives of everyone around the globe.
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This pandemic has made us change the way we operate and behave. The pandemic has also changed the way organizations conduct business and move forward. As we have explored, some organizations have created strategies to work around the pandemic in an effective way while other organizations have not been as effective and have had to close their doors.
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Dr. Khalid Jindan (2021) mentioned in his article that “the challenge of the coronavirus disease may have caused a degree of adjustment, but it could in no way affect Saudi Arabia’s determination to go forward” para. 5).
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Thinking about this:
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Select a KSA leader who has helped to keep Vision 2030 moving forward amid the challenges of COVID-19.
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Discuss three leadership characteristics that this leader possesses and provide examples of how they have demonstrated these characteristics.
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Explain how these three leadership characteristics have helped the leader keep Vision 2030 successful.
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Embed course material concepts, principles, and theories (including supporting citations) along with at least two current, scholarly, peer-reviewed journal articles. You may find that your discussion of leadership characteristics is easily supported with such current scholarly research, while the information about how your chosen leader exhibits those leadership characteristics is supported by popular research.
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Keep in mind that current scholarly references can be found in the Saudi Digital Library by conducting an advanced search. Current research means published in the last five years.
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References:
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Jindan, K. (2021). Saudi vision 2030: Enlightened leadership, steady transformation.
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Arab News. https://www.arabnews.com/node/1851251
<

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
<
Based on the Leader-Member Exchange (LMX) Theory of Leadership, whenever there is a team project, there is an in-group and an out-group. These two groups refer to the relationship between the leader and the employees. Employees in the in-group always have more responsibilities and often learn about events/updates earlier than the out-group.
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Thinking about this, please do the following:
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As an employee, explain two benefits and two disadvantages of being part of the in-group and the out-group.
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As an employee, how might you work your way into the in-group?
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As a leader, mention two characteristics of employees in the in-group and two characteristics of employees in the out-group.
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Explain why leaders divide employees into an in-group and an out-group.
<
Embed course material concepts, principles, and theories (including supporting citations) along with at least two current, scholarly, peer-reviewed journal articles.
<
You may find that your discussion of leadership characteristics is easily supported with such current scholarly research, while the information about how your chosen leader exhibits those leadership characteristics is supported by popular research.
<
Keep in mind that current scholarly references can be found in the Saudi Digital Library by conducting an advanced search. Current research means published in the last five years.

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
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Employee performance management is an important function of all managers, especially human resource managers which includes setting job expectations and performance standards, training, leadership, and developing performance-based compensation plans. Establishing and utilizing an effective performance appraisal program can impact job satisfaction, productivity, and employee morale. In many cases, performance management can be viewed as a necessary evil.
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For the discussion, review the performance management system at your current or previous organization. Then, address the following questions:
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Describe and discuss the performance management system at your current or previous organization.
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How were you evaluated? How often did these evaluations occur?
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Was there a self-assessment piece to the Performance Management process?
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Based upon your assigned readings, what are three improvements you would make to your current or previous organization’s performance management process?
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Embed course material concepts, principles, and theories (require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.
<
<
Be sure to support your statements with logic and argument, citing all sources referenced. Post your initial response early and check back often to continue the discussion.

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
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It is essential that performance initiatives are measured in order to determine their success or failure. Outline two performance metrics that an HR manager might use to measure or monitor a performance management initiative.
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Managers must carefully balance how to (1) correct negative performance behaviors and (2) reinforce positive performance behaviors. In your experience, what are the most effective approaches and how important is the situation/context? Consider, also, how a leader might provide positive reinforcement to a staff member who received a critically low-performance measurement score.
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Embed course material concepts, principles, and theories (require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.
<
<
Be sure to support your statements with logic and argument, citing all sources referenced. Post your initial response early and check back often to continue the discussion.

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
<
<
Performance management systems are critical to individual and organizational success. Consider the scenario below and share your responses to the four questions asked.
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<
Scenario
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Onboarding programs must set the stage for successful employee performance. You understand the importance of linking organizational and individual goals.
<
<
You are the Sales Director for Hammad’s Auto Detailing Shop, specializing in custom automobile detailing services for business fleet automobiles. Recently, you offered the position of Customer Sales Associate to Osama. He is reporting to work next week for onboarding. Based upon the information provided, answer the following questions:
<
<
<
1. In your own words, explain how you will use the onboarding process to connect Osama’s individual goals to the organization’s overall strategy.
<
2. Explain the implications associated with not linking Osama’s individual goals to the overall organizational strategy.
<
3. Address components you believe an effective onboarding program should include, as well as exclude.
<
4. How will an effective on-boarding program ensure Osama understands expectations of his role, as well as ensure that Osama is set up for performance success at Hammad’s Auto Detailing Shop?
<
<
Embed course material concepts, principles, and theories (require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.
<
<
Be sure to support your statements with logic and argument, citing all sources referenced. Post your initial response early and check back often to continue the discussion.

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
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Organizations have always struggled to improve performance. In the 1800s, Frederick Taylor’s Scientific Management theories laid the groundwork for early performance improvement and management. Even today, we struggle to maximize performance in the workplace. Review the article from this unit’s reading, “The Role of Feedback as a Management Tool in Performance Management Program.” Address the following scenario with a minimum of three key points made in the article.
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Scenario
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Abdulrahman has been with your organization for two years in the capacity of a Finance Manager. Abdulraham’s manager is Malek, who is the Director of Accounting and Finance. Abdulrahman has witnessed Malek speaking negatively towards setting goals for the department, and for staff.
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Malek feels performance management is a waste of time and thinks he should rather be spending his valuable time on producing financial statements and other reporting tools to help show areas where revenue could be increased for the organization. Abdulrahman is a great worker but does not understand what his day-to-day work-related responsibilities entail. Malek assigns tasks daily and expects those tasks to be completed by the time Abdulrahman clocks out each day, which leaves Abdulrahman with a sense of uncertainty in his performance. Furthermore, Abdulrahman feels that he lacks the necessary understanding of how his duties are linked to the organization’s mission, vision, and values. Finally, Abdulrahman doesn’t know how he will be assessed to determine if he deserves an annual raise.
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Response Items to Address
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To ensure Abdulrahman’s motivation and performance success, what steps must Malek take to ensure the connection of Abdulrahman’s duties to the organization’s mission, vision, and values?
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How should Abdulraham address the lacking performance management process with Malek?
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If you were implementing a new performance management system, what would it look like and how would it compare to the existing system?
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As a current or future manager, how will you ensure your staff are never placed in Abdulrahman’s situation?
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Hint
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When thinking of future performance management components, focus on performance execution, performance assessment, and performance review. When thinking about Abdulrahman’s experience in the scenario, think about prerequisites and performance planning.
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Embed course material concepts, principles, and theories (require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.
<
<
Be sure to support your statements with logic and argument, citing all sources referenced. Post your initial response early and check back often to continue the discussion.

The writer must follow the rubric guide line attached file, and the guide line b

The writer must follow the rubric guide line attached file, and the guide line below, other wise the papers will not be accepted from the professor!.
<
<
Review CASE 7: Harley-Davidson, Inc. in 2018, p. 442 (from your textbook) and discuss the concept of differentiation advantage.
<
<
A case study is a puzzle to be solved, so before reading and answering the specific questions, develop your proposed solution by following these five steps:
<
<
Read the case study to identify the key issues and underlying issues. These issues are the principles and concepts of the course module, which apply to the situation described in the case study.
<
<
Record the facts from the case study which are relevant to the principles and concepts of the module. The case may have extraneous information not relevant to the current module. Your ability to differentiate between relevant and irrelevant information is an important aspect of case analysis, as it will inform the focus of your answers.
<
<
Describe in some detail the actions that would address or correct the situation.
<
<
Consider how you would support your solution with examples from experience or current real-life examples or cases from textbooks.
<
<
Complete this initial analysis and then read the discussion questions. Typically, you will already have the answers to the questions but with a broader consideration. At this point, you can add the details and/or analytical tools required to solve the case.
<
<
Case Study Questions:
<
<
Analyze the use of resources and capabilities to achieve a competitive advantage by Harley Davidson.
<
<
Are their differentiation advantages imitable by other companies? Why or why not?
<
<
How can opportunities for profitable differentiation be identified?
<
<
Can they effectively compete in the industry given the nature of the differentiation advantages that underpin their existing strategy?
<
<
Embed course material concepts, principles, and theories (which require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.