Category: Business and Management : Hospitality

Meet CJ Fishman, a local legend in the layout and design of hospitality facilities. https://cjfconsulting.com
Fishman & Associates are Professional Food Service Consultants Providing Commercial Kitchen Design, Commercial Bar Design, and Restaurant Equipment Services. This company was founded by CJ Fishman but sold in 2018.

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An interesting video that describes the merchandising of restaurant spaces. (29:30)

Reflection and questions are an impactful way of imprinting the information. In a unique post, please share your thoughts on the facilities design business. What are the highlights, lowlights, issues, interests, and what do you questions?
 
Please post your Journal entry as a reply below. 
Please include an original title reflecting your thoughts in your response.
No references are needed for this assignment.
Your initial post should be approximately 300 words, and photos are required for reference. You can write it using whatever word-processing software you prefer, but please copy and paste it as a “text entry” to help facilitate the ease of use of the board.

Please view the video on foodsafety myths.

Now that you are most of the way through this course on foodsafety, list something that you used to believe regarding foodsafety that you learned was actually a myth.
Or, if you cannot come up with an example, comment on a foodsafety violation that you think is fairly common and can cause illness.

Narrated and scripted PowerPoint
You will be choosing one segment of the Hospitality Industry. Choose the one in which you are most interested in pursuing a career, because you will be identifying a career goal.
The following is a list of topical slides that should be included in your presentation. The overall presentation should be narrated and your voice recorded and you will need to include a word document that is a “script” or narration of your presentation (i.e. what you are saying in your presentation, broken down by slide number). You should not simply read what is on the slide – your slides should not be “wordy”, but should be visually appealing and relevant to the topic you are addressing. You will be attaching your narrated powerpoint presentation as well as a word document of your script. (2 attachments)
Slide 1 – Title slide – just introduce yourself and the topic
Slide 2 – Industry Segment – Provide a definition of the industry segment that interests you most, presumably the one in which you will pursue a career. This may be foodservice, lodging, travel & tourism, event planning or a segment like recreation or casinos. The definition of the industry segment should be in your own words, but you will be including a reference that you used to help form that definition. This source should be from the Trefry library and this slide should include an APA formatted reference for that source on the bottom of the slide. You may use a source that you identified in your Week 2 Assignment submission – just be sure to apply any corrections to format that you may have received on your feedback. This source needs to be an academic source – a peer-reviewed journal or a textbook. This should not be a wiki page or an internet source.
Slide 3 – Career Goal – Describe your dream position within that industry segment and the steps you will have to take to achieve that position. This goes back to your work on your Week 4 Assignment. Describe the steps you will need to take to become qualified for that position – in terms of education and experience.
Slide 4 – Industry Issue – Using an industry association source (such as the National Restaurant Association, the American Hotel & Lodging Association, U.S. Travel Association, The Events Industry Council, etc.) and their data, legislative issues page, or current issues page – identify one major industry issue that is currently having an impact on the state of the industry and beyond just the industry (economy, environment, security, etc.). Include a link to the page you used as a reference – this does NOT have to be APA formatted. In your narration (and script), summarize the issue, the stance the organization is taking on the issue, and what it means for the future of the industry. You may use an issue you identified in your Week 6 Assignment.
Slide 5 – Summary and the Future – Wrap up your presentation with a summary of how you will utilize your particular skills and talents – and your personality traits identified early in class – to help you advance in your hospitality career and solve issues such as the one identified in this project.
Be sure you are submitting both your narrated recorded PowerPoint presentation AND your written script as a word document. This means there will be two attachments.
Refer to the Video or script attached to these assignment instructions for help with adding audio to a powerpoint presentation.

You will be creating a PowerPoint Slide deck (no narration required) consisting of five slides – a title slide and an informational slide for each of the following industry segments – Foodservice/Restaurant, Lodging/Hotel, Travel/Tourism, and Event Planning.
The title slide should include at minimum your name, the title of the assignment, and the due date.
For each of the industry segment slides, the content required is as follows:
Include the industry segment as a title on the slide
Identify an industry association that advocates for that particular industry – list the name of the industry association
Find the “advocacy”, “issues”, or “data” page for that particular association – it may or may not be called by one of those names. Post a link to that page.
Identify and briefly summarize ONE issue or statistical information the association is highlighting on that page. Explain why that issue is important to the industry and why it could impact society beyond just that industry. 3 to 5 sentences is enough.
The goal is to ensure you are familiar with industry associations, how they advocate for and provide important industry statistics for their membership. Be sure the link you are providing leads to the issue you are highlighting.
Keep in mind that while you are not presenting with narration, you should design your slides with visual appeal in mind. These will be “wordier” than slides in an actual presentation would be, but they should be designed to be balanced and have a professional appearance.

Your assigned readings this week focus on adding value to the hospitality experience and competitive strategies in the hospitality industry. For this discussion, find, post a link, and summarize an example of how a hospitality organization is adding value to the guest experience in a unique way.
Be sure to include in your summary the segment of the hospitality industry in which this organization is operating, the unique strategy, and your opinion of whether or not this will be successful in the long term.

This week has focused on customer service, guest relations, and human interaction in the hospitality experience. Everyone has a different set of expectations going into any situation, based on past experience and their own preferences. It is not always easy to anticipate guest needs and desires and aim to exceed their expectations.
For this discussion, provide an example of a time when you were pleasantly surprised by your interactions with someone in the hospitality industry – where they may have exceeded your expectations, dealt with a problem well, or just in general improved your mood.
Then, provide an example of a time you received not-so-great service and what that meant in terms of whether or not you would ever return to that place of business. Explain how this poor situation could have been handled better – perhaps in a way that would have made you give the establishment a second chance or even a recommendation.