Choose one case study (pertaining to higher education, K–12, or workforce development) from the Web Links section that best relates to your instructional setting or future goals and do the following:
Note: You will also be using information from the case study that you choose in this task to complete Task 2.
Part I: Empathy Maps and Personas
A. Complete the attached “Empathy Map #1” and “Persona #1” templates by doing the following:
1. Choose one group of learners (e.g., learner group A) from one of the case studies. Provide a name for a learner type that reflects the shared characteristics of how that group of learners learn. Label the case study and group of learners in the top right of the empathy map template and provide the learner type in the center of the template.
Note: When identifying a learner type, do not include information about demographics or exceptionalities and accommodations that a learner may have.
2. List two characteristics of the learner type identified in part A1 in each category of the empathy map template that align with the learner type’s experiences, thoughts, actions, or attitudes toward learning.
Note: The characteristics you provide for each category may come directly from the case study, or the characteristics can also come from insights you are able to draw from your own experiences with learners of this learner type.
3. Create an original persona that represents a single fictional learner who aligns with the learner type from empathy map #1 by providing the following information in the “Persona #1” template:
• a fictional first name for the persona
• two or more relevant details for each of the five categories that relate to the learner type in “Empathy Map #1.”
Note: The details you provide in the persona template can come from insights you are able to draw from your own experiences with learners of this type or be informed by the information in the empathy map, but they should not be directly copied from the empathy map.
B. Complete the attached “Empathy Map #2” and “Persona #2” templates by doing the following:
1. Choose one group of learners (e.g., learner group B) from one of the case studies. Provide a name for a learner type that reflects the shared characteristics of how that group of learners learn. Label the case study and group of learners in the top right of the empathy map template and provide the learner type in the center of the template.
Note: The learner group and learner type that you identify for part B1 must be different than the learner type used in part A1.
Note: When identifying a learner type, do not include information about demographics or exceptionalities and accommodations that a learner may have.
2. List two characteristics of the learner type identified in Part B1 in each category of the empathy map template that align with the learner type’s experiences, thoughts, actions, or attitudes toward learning.
Note: The characteristics you provide for each category may come directly from the case study, or the characteristics can also come from insights you are able to draw from your own experiences with learners of this learner type.
3. Create an original persona that represents a single fictional learner who aligns to the learner type from empathy map #2 by providing the following information in the persona #2 template:
• a fictional first name for the persona
• two or more relevant details for each of the five categories that relate to the learner type in Empathy Map #2
Note: The details you provide in the persona template can come from insights you are able to draw from your own experiences with learners of this type or be informed by the information in the empathy map, but they should not be directly copied from the empathy map.
Part II: Reflection and Discussion
Note: Part II should be submitted as a separate document from Part I.
C. Explain why you identified the learner type in part A1, using two relevant details from the case study as support.
D. Explain why you identified the learner type in part B1, using two relevant details from the case study as support.
E. Discuss your prior knowledge or experiences with learners similar to one of the learner types you identified in one of your empathy maps.
1. Discuss any assumptions, biases, or stereotypes that you may have about the learner type discussed in part E.
a. Explain how you could address the assumptions, biases, or stereotypes you discussed in part E1 to ensure that the learning experiences you design will be inclusive and equitable for all learners. Note: Do not include any names of people or institutions or other identifying information in the discussions.
F. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
G. Demonstrate professional communication in the content and presentation of your submission.
Struggling with where to start this assignment? Follow this guide to tackle your assignment easily!
Step 1: Review the Case Studies
- Choose a Relevant Case Study:
Review the case studies in the Web Links section and select the one that most aligns with your instructional setting or future goals. The case study will help guide the empathy maps and personas.
Step 2: Complete Empathy Maps and Personas
Part A: Empathy Map and Persona #1
- Choose a Group of Learners (Learner Group A):
- Identify the learner type that reflects shared learning characteristics within the chosen case study.
- Label this group on the top right of the empathy map template.
- Provide the learner type in the center of the empathy map (e.g., “Visual Learners” or “Adult Learners in Workforce Development”).
- List Characteristics in the Empathy Map:
- Feelings: What emotions do the learners feel toward learning?
- Thoughts: What are their attitudes or perceptions of the learning process?
- Actions: What do they do when engaging with learning materials?
- Words: What language do they use when talking about learning?
- Create Persona #1:
- Name: Choose a fictional name for your persona.
- Details: Provide details about your persona under each of the five categories:
- Feelings
- Thoughts
- Actions
- Words
- Needs
Part B: Empathy Map and Persona #2
- Choose a Different Learner Group (Learner Group B):
- Select a different group of learners (distinct from Part A).
- Label this group and identify the learner type in the top right of the empathy map template.
- List Characteristics in the Empathy Map:
- Identify and list characteristics under the same four categories (Feelings, Thoughts, Actions, Words).
- Create Persona #2:
- Name: Choose a fictional first name for this persona.
- Details: Provide two or more details for each of the five categories related to the learner type.
Step 3: Write Your Reflection and Discussion (Part II)
- Part C: Explanation of Learner Type (Part A):
- Explain why you identified the learner type in Part A.
- Use two relevant details from the case study to support your choice.
- Part D: Explanation of Learner Type (Part B):
- Explain why you identified the learner type in Part B.
- Use two relevant details from the case study to support your choice.
- Part E: Discussion of Prior Knowledge or Experiences:
- Reflect on any prior knowledge or experiences you have with learners similar to one of the learner types you identified.
- Assumptions, Biases, or Stereotypes:
- Discuss any assumptions you may have about this learner type.
- Explain how you can address these biases to ensure an inclusive and equitable learning environment.
- Part F: Acknowledge Sources:
- Provide APA-formatted in-text citations and references for any content quoted, paraphrased, or summarized.
- Part G: Demonstrate Professional Communication:
- Ensure your reflection is clearly written, organized, and professionally presented. Use appropriate tone, style, and formatting for an academic paper.
Step 4: Organize and Submit Your Work
- Part I (Empathy Maps and Personas)
- Organize and save this part as one document.
- Review and ensure all parts are filled out fully, including the learner types, empathy map details, and personas.
- Part II (Reflection and Discussion)
- Write your reflection and discussion as a separate document.
- Ensure it follows the required length and provides in-depth responses to the questions.
- Proofread and Edit:
- Check for clarity, spelling, grammar, and adherence to APA formatting.
- Ensure all sources are cited properly.
- Submission:
- Submit both documents according to the assignment instructions before the due date.
By following this guide, you’ll be able to effectively complete each part of the assignment, ensuring a thoughtful and organized submission. Good luck!
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