Part 1: Teams Building Describe how to promote diversity in teams. Part 2: Effec

Part 1: Teams Building Describe how to promote diversity in teams. Part 2: Effective Communication Six guidelines to improve communication were set forth in Chapter 11. Explain all six. Part 3: Education and training What is technology transfer? What effect can it have on an organization’s competitiveness? Part 4: The Relationship between ISO 9000 and Total Quality ISO 9000 QMS is based on eight principles from total quality management (TQM). Please list all eight principles. What does PDCA stand for? Please describe each process. Explain the origins of ISO 9000 and TQM. How are they different?