Assignment Question(s): In your own words, summarize the article. ( 150 – 200 w

Assignment Question(s):
In your own words, summarize the article. ( 150 – 200 words ) ( 3 marks ) To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words ) ( 4 marks )
Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 – 200 words) ( 3 mark )
Important Notes: –
For each question, you need to answer not in less than 150 Words.
Support your answers with course material concepts, principles, and theories from the textbook and scholarly, peer-reviewed journal articles etc. Use APA style for writing references.
Answers Answer-
Answer-
Answer-