You had previously done another discussion question for me for this topic and co

You had previously done another discussion question for me for this topic and company.This is a continuation for this weeks topic of discussion. I need 300-400 words Describing the Quality Management measurements and their importance List company name and URL: Company Name: Erewhon Company URL: https://www.erewhonmarket.com/
List/describe (one line description) of two non-financial and one financial measure the company can use to track customer satisfaction
Why might it costs less for for the company to “do things right” the first time (be proactive than reactive)