No one knows exactly how much poor communication costs business, industry and government each year, but estimates suggest billions. In fact, a recent estimate claims that the cost in the U.S. alone is close to $4 billion annually! Poorly worded or inefficient emails, careless reading or listening to instructions, documents that go unread due to poor design, hastily presenting inaccurate information, sloppy proofreading — all of these examples result in inevitable costs. The problem is that these costs are not usually included on the corporate balance sheet at the end of each year, so often the problem remains unsolved. The waste caused by imprecisely worded regulations or instructions, confusing emails, long-winded memos, ambiguously written contracts, and other examples of poor communication is not as easily identified as the losses caused by a bridge collapse or a flood. But the losses are just as real—in reduced productivity, inefficiency, and lost business. In more personal terms, the losses are measured in wasted time, work, money, and ultimately, professional recognition. In extreme cases, losses can be measured in property damage, injuries, and even deaths. Your task is to conduct research on communication failures in business or the workplace and create a powerpoint. Choose one major failure that was the result of poor communication that you find interesting and continue your research on that specific incident. In your powerpoint, you will provide the details of the incident, how or why communication was the reason for the failure, your personal thoughts and ideas on how the incident could have been avoided, and any final outcomes/verdicts from the case (i.e.-final court proceedings, disasters, death tolls, criminal charges, etc.). You will then create your powerpoint of at least 10 slides on the major points and pertinent information. You must include at least 2 images depicting the incident. Each slide should contain audio (or video clips, if available) with your original thoughts, ideas, or concepts. Again, each slide should contain audio or video clip. A works cited or reference slide should be included at the end of your powerpoint that includes all research references.
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