12.1 Learning Outcomes: Demonstrate effective knowledge management skills to uti

12.1 Learning Outcomes:
Demonstrate effective knowledge management skills to utilise knowledge management tools for the benefits of the organization.
12.2 Action Required:
Click on the following link and read the article. https://hal.science/hal-00591880/document
12.3 Test your Knowledge (Question):
Q. Write a short summary of the article.