In this package you are being asked to answer questions using your past job accomplishments that may demonstrate potential successful performance in the job of Sales Representative.
You are asked to provide these statements in a STAR format. STAR is an acronym for three key elements of performance:
1. The Situation or Task (S/T) – This is the background or context in which you took action. It explains the situation or task. Examples may involve: 1) unexpected demands/requirements; 2) changes in customer needs; 3) challenges associated with past positions or responsibilities.
2. Action (A) – An action is what you did in response to a situation or task and how you did it. Actions are the heart of the STAR because they describe your behavior. Actions might include: a) key steps taken to meet a challenge/demand; b) strategy; c) key interactions/meetings and d) precautions/contingencies.
3. Result (R) – A result is the effects of your action. They describe the bottom line impact of your action or outcomes such as costs, revenue, customer and employee satisfaction, market growth, competitive situation and quality.
These questions provide you the opportunity to describe key accomplishments you have achieved in the past. Please ensure your responses contain the element of the STAR concept described above.
Q 1. Describe in detail your sales process and the time you used it to further develop the relationship with a customer. How did you measure your results?
Q 2. How do you grow your opportunity accounts in your current role? Describe in detail an example of an opportunity account in your current role you have experienced success with. How did you develop this customer?
Q 3. Discuss your daily routine and how it attributes to your success. Describe a time your routine helped you achieve success with a customer. How did your routine help you succeed with your customer?
Q4. What does success look like to you? Provide an example of when you experienced success. What helped you achieve such success?
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