After reading the Audi Case Study and doing additional research, answer the following questions.
In your opinion, how important is it to invest in customer loyalty for cars, a product most people buy only every couple of years?
What measures should AUDI take to build long term loyalty relationships?
Minimum 200 word response. Support your arguments with a minimum of two credible sources.
Case study reference
Kotler, P., & Keller, K. L. (2018). Excerpt from Marketing management, 15th global edition, Philip Kotler & Kevin Lane Keller (15th ed.). Harlow, England: Pearson. doi:http://dl.booktolearn.com/ebooks2/management/97812…
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