In this module, we have discussed negative letters and how when we respond to disappointment in customers, we often need to start with a “nod of agreement.” This allows the reader (audience) to feel heard and find a bit of similarity with the author of the letter.
For this assignment, I want you to write a short one or two sentences that can be used to get the nod with the audience that had listed the following complaints.
1. Brought their partner out to dinner and received terrible service and food when celebrating a special occasion.
2. Finally received a product they have long awaited and found it to be a disappointment.
3. A person who had a miserable experience trying to fly across the country to attend a family event that they almost missed.
4. A person who bought their first car from a dealership and it is a lemon they can’t afford to fix.
5. A person who is disappointed that the politician they voted for has not fulfilled their campaign promises
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