Case Question: Help us put service standards in place to improve the customer ex

Case Question: Help us put service standards in place to improve the customer experience.
1 – Failsafe: What are the potential fail points indicated for Fueled Supplements on its service blueprint and the service standards it could implement to address these? (See details on the Case Overview.)Case Question: Help us put service standards in place to improve the customer experience.
Part 2 – Add Tangibles: What are tangibles that Fueled Supplements could put into place at each indicated tangibles spot to support its branding and service quality? (Each tangibles marker refers to the activity directly beneath it in the column.)