Question 1 (2.5 points) The appropriate leadership style in a total quality set

Question 1 (2.5 points)
The appropriate leadership style in a total quality setting might be called ___________ leadership taken to a higher level.
Question 1 options:
a)
democratic
b)
participative
c)
situational
d)
goal-oriented
Question 2 (2.5 points)
Prompt ___________ suggestions for improvement is essential to the success of empowerment.
Question 2 options:
a)
review of
b)
implementation of
c)
feedback on
d)
demonstration of
Question 3 (2.5 points)
Which of the following is NOT a component of The Juran Trilogy?
Question 3 options:
a)
Quality planning
b)
Quality control
c)
Quality assessment
d)
Quality improvement
Question 4 (2.5 points)
A ___________ is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.
Question 4 options:
a)
nominal group
b)
quality circle
c)
integrated team
d)
core
Question 5 (2.5 points)
The key to ___________ courage was his unbounded optimism.
Question 5 options:
a)
Churchill’s
b)
Lincoln’s
c)
Truman’s
d)
Roosevelt’s
Question 6 (2.5 points)
Many of today’s managers have a mindset that employees should do what they are told, when they are told, and how they are told. Such a value system is known as:
Question 6 options:
a)
fear of losing control.
b)
status syndrome.
c)
I’m-the-boss syndrome.
d)
old-school syndrome.
Question 7 (2.5 points)
Which of the following strategies will help organizations move beyond empowerment to enlistment?
Question 7 options:
a)
Set up a reward system.
b)
Make it clear to all employees that their ownership is not just wanted and needed but that it is expected.
c)
Make it clear to implement suggestions.
d)
Empower employees for suggestions that are implemented.
Question 8 (2.5 points)
A workforce that is ready for empowerment is accustomed to:
Question 8 options:
a)
decision making.
b)
critical thinking.
c)
management support.
d)
attending meetings.
Question 9 (2.5 points)
Leadership skills are:
Question 9 options:Inherited
Learned
Both A and B
None of the above
Question 10 (2.5 points)
_______ is the phenomenon that exists when group members exaggerate their initial position, hoping that the eventual decision will be what they really want.
Question 10 options:Groupthink
Brainstorming
Groupshift
Peer pressure
Question 11 (2.5 points)
___________ leadership is also known as consultative leadership.
Question 11 options:
a)
Democratic
b)
Participative
c)
Situational
d)
Autocratic
Question 12 (2.5 points)
Trust-building strategies include all of the following EXCEPT:
Question 12 options:
a)
being consistent.
b)
providing employee enrichment.
c)
pitching in and helping.
d)
taking the blame but sharing the credit.
Question 13 (2.5 points)
The word that best describes management’s role in employee empowerment is:
Question 13 options:
a)
facilitation.
b)
leadership.
c)
commitment.
d)
All of the above
Question 14 (2.5 points)
Abraham Lincoln believed which of the following about leadership?
Question 14 options:
a)
Make the hard decisions and stick by them.
b)
Persuade rather than coerce.
c)
Take responsibility.
d)
Believe in yourself when no one else does.
Question 15 (2.5 points)
What is the first step of the nominal group technique?
Question 15 options:Silently record ideas
Clarify ideas
Silently vote on ideas
State the problem
Question 16 (2.5 points)
Which of the following characteristics will help build and maintain followership?
Question 16 options:
a)
Autocratic attitude
b)
Goal-oriented attitude
c)
Competitiveness
d)
Sense of purpose
Question 17 (2.5 points)

Which of the following characteristics is NOT necessarily needed to be a good leader?
Question 17 options:
a)
Good communication skills
b)
Positive role model
c)
A charismatic personality
d)
Persuasiveness
Question 18 (2.5 points)
What is the second broad step in the implementation of empowerment?
Question 18 options:Create a supportive environment
Target and overcome inhibitors
Put the vehicles in place
Assess, adjust, and improve
Question 19 (2.5 points)
Employee empowerment is:
Question 19 options:
a)
employee involvement in decision making.
b)
employee input that is heard, seriously considered, and followed up on whether it is accepted or not.
c)
power of the employee to make suggestions that will be reviewed by management.
d)
power of the employee to make a decision without management involvement.
Question 20 (2.5 points)
The difference between involvement and empowerment is that involved employees are asked for their input, but they are not given _______ of their jobs.
Question 20 options:responsibility
accountability
ownership
authority
Question 21 (2.5 points)
The oldest and most used method of teaching is the __________ method.
Question 21 options:
a)
demonstration
b)
conference
c)
lecture/discussion
d)
simulation
Question 22 (2.5 points)
Computer-based training is part of:
Question 22 options:The external approach to training
The internal approach to training
The partnership approach to training
None of the above
Question 23 (2.5 points)
Which of these is an aspect of customer training?
Question 23 options:Shaping customer expectations
Product development
Purchase order procedures
Accounts payable procedures
Question 24 (2.5 points)
What percentage of what is seen is remembered and retained?
Question 24 options:
a)
50%
b)
30%
c)
90%
d)
10%
Question 25 (2.5 points)
Which of the following is a strategy of e-learning?
Question 25 options:
a)
E-learning must have a statement of purpose.
b)
E-learning works best when there are learning coaches and mentors provided.
c)
E-learning requires close supervision and feedback.
d)
Build in quality to enhance the e-learning experience.
Question 26 (2.5 points)
Which of the following is a proximity factor in non-verbal communication?
Question 26 options:Posture
Colors
Pitch
Dress
Question 27 (2.5 points)
A strategy used by internal politics that involves the sharing and/or selective withholding of information is:
Question 27 options:
a)
coalition building.
b)
lobbying.
c)
electioneering.
d)
the power play.
Question 28 (2.5 points)
The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and:
Question 28 options:
a)
quality of organization.
b)
changing demographics.
c)
change in productivity.
d)
corporate image.
Question 29 (2.5 points)
Which of the following situations indicates that conflict should be stimulated?
Question 29 options:
a)
Employees always agree and tell managers what they want to hear.
b)
Employees willingly admit their mistakes.
c)
The turnover rate is unusually high.
d)
Employees avoid proposing new ideas.
Question 30 (2.5 points)
A strategy used by internal politics that involves the sharing and/or selective withholding of information is:
Question 30 options:
a)
coalition building.
b)
lobbying.
c)
electioneering.
d)
spreading of rumors and gossip.
Question 31 (2.5 points)
________ communication is communication among groups.
Question 31 options:
a)
One-on-one level
b)
Team-level
c)
Company-level
d)
Community-led
Question 32 (2.5 points)
Team-building activities should be planned around:
Question 32 options:
a)
the implementation of total quality.
b)
the results of the needs assessment.
c)
team goals.
d)
composite data.
Question 33 (2.5 points)
Empathic listening means:
Question 33 options:Agreeing with what is being said
Receiving the message, correctly decoding it, and accurately perceiving what it means
Listening with the intent to understand
Pretending to listen
Question 34 (2.5 points)
The Achilles Heel of the geographic structure with regard to internal politics is:
Question 34 options:
a)
individual goals of the division managers.
b)
the CEO’s personal agenda.
c)
distance.
d)
east/west and north/south conflict.
Question 35 (2.5 points)
Which of the following is a common structural inhibitor to teamwork in organizations?
Question 35 options:Sensitivity
Honesty
Accountability to management
Tolerance
Question 36 (2.5 points)
Which of the following is NOT a common inhibitor of communication?
Question 36 options:
a)
Lack of trust
b)
Lack of concentration
c)
Interference
d)
Inaccurate assumptions
Question 37 (2.5 points)
Productive conflict is stimulated using methods such as:
Question 37 options:
a)
providing immediate feedback.
b)
making sure team objectives support the strategic directions of the organization.
c)
requiring employees to identify the downside when making suggestions.
d)
instilling a focus on continuous improvement.
Question 38 (2.5 points)
Bringing together people who have a common cause or goal is a strategy of internal politicians known as:
Question 38 options:
a)
electioneering.
b)
lobbying.
c)
rumor mongering.
d)
coalition building.
Question 39 (2.5 points)
Which of the following is not an inhibitor for effective listening?
Question 39 options:Lack of concentration
Interruptions
Lack of trust
Preconceived ideas
Question 40 (2.5 points)
Verbal communication is LEAST effective when:
Question 40 options:
a)
reprimanding an employee for poor performance.
b)
promoting a safety campaign.
c)
commending an employee for doing a good job.
d)
attempting to resolve conflict between or among employees.