Instructions The cost of replacing an employee can amount to almost a fourth of

Instructions
The cost of replacing an employee can amount to almost a fourth of his or her annual salary when you consider the need to recruit, train and return to productivity levels for the position. That is why it is important for an organization to understand why an employee left voluntarily and identify potential issues that need to be addressed in that position before a replacement is hired.
One of the most commonly used strategies involves conducting exit interview surveys. Exit interview surveys gather information on ways to prevent future employees from leaving the organization and improves the organization’s overall working environment.
Exit interviews can be a wealth of information for organizations focused on employee satisfaction and retention. Analysis of interview themes can assist in identifying if an area of the organization is experiencing high turnover or if management issues exist. These interviews also can assist human resources in aligning compensation with that of competitors.
Companies that have ethical or legal problems in the manner in which they are operating would have unusual turnover of key personnel in a position to know or sense the direction of company activities.
While laws have been enacted to protect employees who report unethical and potentially illegal activities or conduct, it is not uncommon for these employees to either ask for a transfer or leave the organization entirely. Conducting an exit interview can help uncover concerns in this area as well.
However, an effective exit interview relies on the departing employees believing their comments will be confidential and that if information is shared, that management will take appropriate action if required. Unfortunately too many individuals fear that if they are open in sharing their experiences as the organization, it could jeopardize or negatively influence their future opportunities to secure other employment.
For your task this week, imagine that you are a consultant for an international call center company that provides customer service representative support for a healthcare collection and billing organization. This company experiences a high-turnover rate of customer service representatives and has decided to implement in-person exit interview to determine the reason for their departures.
Your task is to:
· Outline a plan to ensure ethical guidelines are followed in the implementation of a new exit survey interview process for your organization.
· Include a comparison of ethnic, gender, spiritual, and cultural differences in attitudes as they relate to the behavior of both an interviewer and an interviewee during the exit interview process.
· Include an examination of the role of personal beliefs, attitudes, and biases and their potential effects on the quality of the information.
Support your assignment with at least three references from scholarly sources.