How did Pearson transform their service model? Pearson’s Successmaker: Putting t

How did Pearson transform their service model?
Pearson’s Successmaker: Putting the Customer First in Transforming Product Development Processes. Raghu, T.S.; Sellman, Collin. Case No. 9B11E040. Published 2/23/2012, Richard Ivey School of Business, 2011.

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