Refer to Figure 13.1 on page 384 of the text. Discuss the four scenarios present

Refer to Figure 13.1 on page 384 of the text.
Discuss the four scenarios presented in the lecture (excess demand, demand exceeds optimum capacity, demand and supply are balanced, excess capacity) in the context of your term project  
Using your term project theme, work through the following questions: 
Chart the demand pattern for this service. Is it predictable? 
What is the constraint(s) on capacity?
What strategies could be used to match demand and capacity by:
shifting demand to meet capacity?
adjusting capacity to meet demand?
Is a waiting line strategy needed?  If yes, what type of approach would you use?  If no, why not?
Is yield management relevant in this context?  If yes, how would you use it?  If no, why not?