Riverbend Orthopedics Mini Case Study Review the Mini Case Study on page 283 of your text. Using this chapter, explain in detail how Garcia could shape and influence Riverbend’s organizational culture so that it helps lead physicians and employees to achieve the patient experience goal. To help Riverbend achieve its goal, identify at least four to five “values, norms, guiding beliefs, and understandings” that should be taught to and shared by Riverbend’s staff. Embed course material concepts, principles, and theories, which require supporting citations along with at least one scholarly, peer-reviewed reference in supporting your answer. These scholarly references can be found in the Saudi Digital Library by conducting an advanced search. Use Saudi Electronic University academic writing standards and APA style guidelines. Post your initial response early and check back often to continue the discussion
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In the Riverbend Orthopedics mini case study, Garcia can shape and influence the organization’s culture to achieve the patient experience goal by implementing the following strategies:
1. Establish Clear Values and Vision
Garcia should articulate a clear vision that emphasizes patient-centered care. This vision should be communicated consistently to all staff members, ensuring alignment with organizational goals. A well-defined vision fosters a sense of purpose and direction among employees.
2. Foster Open Communication
Encouraging open and transparent communication channels allows staff to voice concerns, share ideas, and provide feedback. This practice not only builds trust but also promotes collaboration and continuous improvement in patient care.
3. Promote Continuous Learning and Development
Investing in ongoing training and professional development opportunities ensures that physicians and staff stay updated with the latest medical practices and patient care techniques. A culture that values learning contributes to improved patient outcomes.
4. Recognize and Reward Excellence
Implementing a system to acknowledge and reward employees who exemplify the organization’s values and contribute to exceptional patient experiences can motivate staff and reinforce desired behaviors.
5. Lead by Example
Garcia should model the behaviors and attitudes he wishes to see in the organization. Leadership commitment to the established values and norms sets a standard for the entire team.
By embedding these values and practices into Riverbend’s culture, Garcia can guide the organization toward achieving its patient experience goals.
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