Please click the link Customer Engagement 2014-1.pdf Download Customer Engagemen

Please click the link Customer Engagement 2014-1.pdf Download Customer Engagement 2014-1.pdfto download the study.
This study includes 2 reports:
1. Restaurant Report (Page 6)
2. Lodging Report (Page 15)
– Please read the Introduction section on Page 4.
– Select one of the reports (Restaurant Report or Lodging Report) and write a one page summary (double space) of the report and one page of your own analysis on how would you evaluate this report in current context (new developments and areas that have seen a drastic changes) (Points will be deducted if your summary is not minimum two pages).
– At the end of your summary, include a one paragraph conclusion (e.g., recommendations, suggestions) section with your own words.