ASSIGNMENT: CASE STUDY – TELL ME WHY I SHOULD This week’s study demonstrates one

ASSIGNMENT: CASE STUDY – TELL ME WHY I SHOULD
This week’s study demonstrates one of the many ways a reservation and double-booking can happen at a hotel. When considering the scenario – think about the challenges that seem to be happening in finding the guest record and as a manager what strategies would help eliminate this from happening.
Please read this case study:
CASE STUDY WEEK 3.docx
Actions
In a minimum 350-word summarize your thoughts, in a Microsoft Word document following MLA format, using the provided MLA template below:
Template: Week 3 Assignment Case Study Template.docx
Actions
Include in the assignment:
Outline what steps you would implement to address the issue in the case study. What questions might you need to consider that contributed to the incident?
Describe some of the possible resolutions as the Front Office Manager you might offer to the guest because of the incident.
Provide positive and negative impacts to the hotel guest based on the incident and resolutions.
Submit the assignment as an attachment to the Dropbox. Be sure to note all sources in the separate Works Cited page. You should have a minimum of two sources. I will send the template and the case once selected
Grading CriteriaPoints
Outlined steps to implement to address the issue in the case study – included questions to consider that contributed to the incident?
12
Described possible resolutions as the Front Office Manager to offer to the guest because of the incident.
12
Provided positive and negative impacts to the hotel guest based on the incident and resolutions.
12
Used correct spelling, grammar, and MLA format and source citations – minimum of 2. Met word count.
14
Total50