Submit your Quarterly Strategy One Pager documents here.
Please outline the key decisions you have made this quarter in order to improve service, including innovation etc. Predicted call volumes for the next quarter, number of CSAs required and a summary of the SLAs you are agreeing to. If you are using external sources please cite these.
You must submit these with a copy of the Quarterly Strategy Spreadsheet and a screenshot of the Erlang C Calculator Dashboard.
Deliverables – submit 3 documents here:
CM4 – Quarterly Strategy on a Page Template (in Word format)
CM4 – Quarterly Strategy Template (in Excel format)
Screenshot of Erlang C Calculator Dashboard (in an image file).
The templates for the documents are attached:
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