I’m E-commerce student and I’m training in IT support department I want to write

I’m E-commerce student and I’m training in IT support department I want to write report about training for tasks in IT support department that is related to E-commerce. this tasks I wrote it in registration form but I want to write in details : 1. Identify and fix technical problems that may
have an impact on the operation, user experience,
and transactions of websites.
2. Cybersecurity procedures.
3. Software management, which includes customer
support platforms and content management
systems.
4. User support and communication.
5. Maintenance of networks and systems.