Discuss key elements of effective listening and the importance of listening to a

Discuss key elements of effective listening and the importance of listening to a leader when they communicate. Compare and contrast two organizational leaders in the service industry – one who is an effective listener and one who is not. How has this impacted their organization’s ability to thrive in today’s market. Please support your response with scholarly sources.
The assignment is to answer the question provided above in essay form. This is to be in narrative form. Bullet points should not to be used. The paper should be at least 1.5 – 2 pages in length, Times New Roman 12-pt font, double-spaced, 1 inch margins and utilizing at least five outside scholarly or professional sources. This does not mean blogs or websites. This source should be a published article in a scholarly journal. This source should provide substance and not just be mentioned briefly to fulfill this criteria. The textbook should also be utilized. Do not use quotes. Do not insert excess line spacing. APA formatting and citation should be used.