https://www.youtube.com/watch?v=JOb8tX1MFGk Housing First permanent supportive h

https://www.youtube.com/watch?v=JOb8tX1MFGk
Housing First permanent supportive housing – a service model described in the video above – is a highly effective, evidence-based intervention for people with a history of housing instability and other complex needs (e.g., serious mental illness, substance use disorder, chronic health conditions, etc.). It combines affordable housing with recovery-oriented, person-centered supportive case management (referred to as Assertive Community Treatment or the “ACT team” in the video) to keep individuals with complex needs housed in their own independent apartments in the community. Because Housing First services are intended to be individualized and person-centered, relationship building is a critical part of service delivery in this intervention.
Watch the required video and write a brief essay (400-500 words) that answers the following questions:
Which “E.M.P.A.T.H.Y strategies” discussed in Reiss & Kraft-Todd (2014) does the Housing First provider use to express empathy in their interactions with consumers in the video? Provide at least one example.
Which “relationship development skills” discussed in Walsh (2013) does the Housing First provider use to build relationships with consumers in the video? Provide at least one example.