Discuss what you learned from the Chapter 9 (Attached below) on effective strate

Discuss what you learned from the Chapter 9 (Attached below) on effective strategic conversations. How will this information enable you to handle conflict resolution more effectively in the workplace?
1.This posting is a minimum of 250 words.
2. Peer reviewed scholarly resources are used for the 2 required discussion posts. A minimum of 2 references are required. One of these may be the course textbook.