Scenario:
As the president of a large company post-pandemic, you and the board of directors have decided to change the business from a brick-and-mortar operation to a completely virtual operation. The key objective is to substantially reduce the company’s fixed costs and presumably some variable costs. How would you go about planning and executing this strategy?
“Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about one without talking about the other.”
– Bill Gates, Co-Founder of Microsoft (Daft, 2021, p. 733)
Access the Random Scenario Generator (RSG) that will provide you with a large public company for this assignment. Research the company via their website, the Purdue Global Library, and reputable news sources.
Then evaluate the following elements for your assigned company:
Checklist:
Information management: In today’s rapidly changing environment, technology and information management should be a key consideration for senior management.
Data requirements: Evaluate the types of data required to determine which employees are the most likely to stay as virtual employees versus traditional/on-site employees. Decide how you will collect this data and specify which department would typically be responsible for the analysis and recommendations.
Analytics: Decide the type of analytics preferred to determine how many new employees will need to be hired if some employees do not want to work from home. (See the learning activity.)
Planning and operations: Planning determines future action. Although planning cannot tame a turbulent environment, it can evolve and provide a foundation for employees to follow and embrace shared goals. Planning and operations should be synced up to ensure the proper inventory is on hand to meet demand.
Planning: Determine how the company’s existing mission, vision, strategy, and value chain will evolve during this organizational restructuring.
Operations: Determine a typical manufacturing layout based on your research. If your company is services-based (non-manufacturing), explain how you will leverage technology and customer service to benefit the processes in a virtual environment.
Control: Control (includes policies, procedures, and financial control) must be balanced between quantitative data and qualitative data. Think through a balanced approach.
Policies: Specify the HR policies you would use to enact this change.
Procedures: Specify the HR procedures you would use to enact this change.
Financial control: Evaluate the financial metrics that need to be monitored during this organizational change.
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