This is a book link: https://777russia.ru/book/uploads/%D0%A0%D0%90%D0%97%D0%9D%

This is a book link:
https://777russia.ru/book/uploads/%D0%A0%D0%90%D0%97%D0%9D%D0%9E%D0%95/Joseph%20A.%20Michelli%20-%20The%20New%20Gold%20Standard%20-%202008.PDF.
The name of the book is ” The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience
Courtesy of the Ritz-Carlton Hotel Company. By Joseph Michelli”
*** Please see the Word file there are 4 questions that need you to answer these questions Separately please I need your answer very deeply and get the points.
*** Each question is one page, so I order 4 pages.
*** I don’t need any resources.
*** My class is ” Managing Hospitality Guest Services Organizations. ” Hospitality and Tourism management.