Respond to each post individually, no less than 100 words each. **1. Quality lev

Respond to each post individually, no less than 100 words each.
**1. Quality levels and features between competing brands and organizations are often comparable. The thing that separates competitors is their level of service. Handling Service Breakdown at AAA Landscaping Face to Face p. 286.
THE PROMPT
Critical Thinking Questions:
1. Based on information in this chapter, how have you done on providing services to Stu? Explain.
2. What were Stu’s needs in this case?
3. Could you have done anything differently?
4. Are you sure that Stu will give a good recommendation to neighbors or friends in the future? Why or why not?
**2. There have been times in each of our lives where customer service did make the difference. Dealing with Difficult People on the Phone at Medmoble Face to Face p. 327.
THE PROMPT
Critical Thinking Questions:
1. What seems to be happening here? Does Abeyola have any legitimate complaints? If so, what are they?
2. What steps or process can you use to clarify understaning?
3. What cutural differences might be involved in this scenario?