Panera Bread Company is an American chain store of bakery-café fast casual restaurants with over 2,000 locations, all of which are in the United States and Canada. Its headquarters are in Sunset Hills, Missouri, a suburb of St. Louis.
If you are not familiar with this chain of bakery-, visit their website https://www.panerabread.com/en-us/home.html Links to an external site.
After reading case 15 on page 406, answer the following questions:
1. How might consumers’ perception of Panera’s menu and atmosphere affect their dining experience and tendencies to return as customers?
2. Describe how stereotypes about the fast-food industry might positively and negatively affect Panera. Do you think of Panera as a fast-food restaurant, or has the company managed to distinguish itself from this industry segment?
3. Problem Solving . What personality characteristics would you expect Panera’s founder Ron Shaich to display? How would these characteristics help or hinder him during Panera’s early entrepreneurship stage and during its continuing growth stage? As a leadership succession consultant, what would you identify as the three or four most important of Shaich’s personal qualities that should be sought after in the next CEO, and why?
4. Further Research. Find data reporting on Panera’s recent sales and product initiatives. Find out more about Shaich and how his values and personality affect the company, its mission, and its strategies. Is Panera on the leading edge of its industry, or are other competitors-especially new entrants-starting to nip away at its traditional customers and markets? Does Panera seem to have what it takes to deal with shifting customer values and perceptions of the fast-food industry?
PLEASE USE AT LEAST 5 SOURCES AND NO AI OF ANY KIND
REFER TO THE HARLEY DAVIDSON FOR FORMATTING
KEEP THE WRITING IN NORMAL LANGUAGE NO NEED FOR BIG WORDS
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