Just answer the questions please don’t use any math anything just watch the vide

Just answer the questions please don’t use any math anything just watch the video on answer the questions when you receive this message let me know then I will send you my canvas password and my W number to you open the canvas page and you listen to video or watch the video when you watch a video of the dad you should answer all of the questions don’t use any extra things just watch the video on answer the questions that’s it
CIS 75 – Office Technologies / Telecommunications
Week 2 Assignment
Review Questions
1. Define telecommunications. How is the word typically used today?
2. What major technology developments of the 1980s and 1990s paved the way for the
recent boom in telecommunications technology?
3. Why is it important to study telecommunications, whether or not you plan to pursue a
career in the industry?
4. What telecommunications equipment did you have in your home when you were a
teenager?
5. What is the first telecommunications equipment that you remember using?
6. What telecommunications equipment do you have in your home now? (If you have more
than one television, mobile phone, smart tablet, etc., list the number.)
7. Does your family own a computer (desktop, laptop)? If so, when did you purchase it?
8. Do you have internet access at home or through your mobile phone? If so, when did you
get it?
9. Do you or members of your household have a cell phone?
10. What other telecommunications devices do you or members of your household own?
11. What additional telecommunications devices would you like to own?
12. In California, the laws related to cell phone use while driving are as follows:
1. Handheld Cell Phone Ban: It is illegal to use a handheld cell phone while operating a
motor vehicle. This means you cannot hold your phone in your hand for any reason,
including making calls, texting, or using any other app.
2. Hands-Free Requirement: If you wish to use your cell phone while driving, you must
use a hands-free device, such as a Bluetooth headset or speakerphone. Drivers over 18
years of age are allowed to use hands-free devices.
3. Cell Phone Use for Drivers Under 18: Drivers under the age of 18 are prohibited from
using cell phones for any reason while driving, even if they are using hands-free devices.
4. Texting Ban: All drivers, regardless of age, are prohibited from writing, sending, or
reading text messages while driving.
5. GPS and Maps: While using a GPS navigation system or a mapping app on your
phone is generally allowed, it must be set up before you start driving. Adjusting GPS or
mapping apps while driving is considered distracted driving and is illegal.
What is your opinion of cell phone driving laws? Are they necessary? Are they
enforceable? Do they restrict your personal freedom? Respond to the statements below,
explaining why you agree or disagree.
Statement 1:
Banning the use of handheld cell phones while driving is a minor inconvenience
compared to the benefit to public safety.
Statement 2:
Talking on a cell phone is no more dangerous than putting on makeup, eating, tuning the
radio, or looking at a map while driving. People need to use common sense; laws cannot
make that happen.
CIS 75 – Office Technologies / Telecommunications
Week 3 Assignment
Review Questions
1. Why is the telephone an ideal way to communicate when you need to solve a problem?
2. How does having more than one line on a business telephone help when receiving
incoming calls?
3. Describe three types of telephone systems used by businesses.
4. Explain two ways Computer telephone Integration (CTI) can improve Customer service.
5. Explain how you would handle the following situation. Write out any messages you
would compose.
You receive an incoming call from an outside caller and he or she asks for someone who
works in another department. You do not know the person’s extension number, but it is
listed in the company directory.
6. Explain how you would handle the following situation. Write out any messages you
would compose.
You are taking a one-week vacation. Your coworker, Diana Chen, is your backup person
in the department.
7. Explain how you would handle the following situation. Write out any messages you
would compose.
Your boss asks you to set up a meeting with two colleagues who work off site. He needs
their help on a presentation he has to make. They want to help, but the unplanned
commuting time to get to your office will throw off their schedules.
8. You are an assistant to Margaret O’Connor, the manager of telecommunications in a
financial firm. At this firm, employees have been exceeding their mobile data plan
quotas, leading to increased costs for the company. Your supervisor says, “From
reviewing the mobile usage records, it has come to our attention that several employees
are consistently exceeding their mobile data plan quotas for personal use. This is
impacting our overall expenses, and it’s important to note that our ability to provide
raises depends on effective cost management. I would appreciate it if you could help
draft a memo, which I will sign, addressed to all staff members. The memo should serve
as a reminder of our company policy regarding mobile data usage, as outlined in the
company manual. Please ensure the message communicates that unauthorized excess
usage will not go unnoticed, and appropriate actions will be taken if violations persist.
Actually I know who they are, but I am giving everybody a warning first. Make it sound
courteous and tactful. We do not want to upset people.”
Your supervisor has asked you to prepare a memo for her signature in which you review
the company’s policy on personal use of mobile data plans (see above). Make an outline
of the points you wish to cover; then draft the memo on the form that follows.
Name:
Memorandum
Date:
To:
From:
Subject:
9. For this exercise, you will work independently to role-play two scenarios, taking on both
the roles of the person who answers the telephone and the customer. Practice your
dialogues several times and then create a scriipt for each conversation using the
provided form below. This will enable you to assess various aspects of your
communication, including voice quality, tone, volume, clarity, and word choice, as you
practice your phone etiquette. Submit your final scriipts.
Scenario 1: Transferring a Call Script
You (answer the phone for the Thompson Company; you work in the Human Resources
department):
Caller on the other line (ask to speak with Jane Antwar in Internal Affairs; she is
expecting your call):
You (respond indicating that you need to transfer the call to the correct department, after
looking up Jane Antwar’s number):
Caller on the other line (respond):
You (give the caller the extension, offer to connect the caller):
Caller on the other line (respond):
You (respond and end the call):
Scenario 2: Handling a Call Script
You (answer the phone for the Thompson Company; you work in the Human Resources
department):
Caller on the other line(inquire about a job interview you had for an administrative
assistant position with Mr. Rodriguez in the marketing department and ask whether a
decision has been made):
You (respond indicating that someone else in your office has this information—this
person is not in the office at the moment):
Caller on the other line (respond):
You (respond):
Caller on the other line (respond):
You (respond and end the call)