In Module 2, you provided your recommendations based on information from the needs analysis
that Fred Knott, the training consultant, performed at BINZ, Inc. Now it is time to revisit those
training issues as you begin to develop a training session for EITHER the sales OR customer
service department.
Based on your recommendations for training from your last assignment, design a training plan
for BINZ, Inc. Be sure to address overall training design as well as a preliminary lesson plan.
I have attached the paper you completed for part one of this to help.
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