I am working on a Quality Management discussion question and need an explanation

I am working on a Quality Management discussion question and need an explanation and answer to help me learn.
No plagrisiam, I want original task.
You can find instructions inside the file.
Support your answer from the textbook.
Thank you.
RESOURCES Textbook
Thomas Pyzdek & Paul Keller: The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence, McGraw-Hill Professional; 2 edition (December 18, 2012). ISBN-13: 978-0071799249