Do the Big Bank case attached. Use the format seen in the Sample_Case_Study_Anal

Do the Big Bank case attached.
Use the format seen in the Sample_Case_Study_Analysis(1).doc. Provide an introduction containing theoretical background of Waiting Times theory, empirical research of waiting time in application in the body, and a conclusion and include supporting peer reviewed journal articles. Your conclusion needs to be focused on answering the case questions: If you were the manager, which option would you select? Why? Explain the disparity between the results for the two options. What assumptions did you make in your analysis? Address this question in your case analysis.
In your case analysis, incorporate findings from other sources like http://scholar.google.com well as in the online library within academic literature. You can find excellent scholarly articles to support your opinion in the online library’s LIRN ProQuest database. In graduate work these sources are extremely important to use!