There are many complex problems and conflicts within Lincoln Hospital. When orga

There are many complex problems and conflicts within Lincoln Hospital. When organizations must cooperate, conflict can become dysfunctional. However, having somewhat separate sections may help the company function more effectively. If I had been called to help solve the problems I would have carried out the diagnosing and contracting stages very similar. Observing and interviewing the employees, particularly Don and Mary would be key. Don and Mary are superiors at the hospital and therefore their conflict and issues are trickling down into the employees below them. Observing and interviewing these two would also give a lot of insight into how conflict is being managed in the hospital.
There are other OD interventions however, a third party intervention is appropriate in this case. The OD consultant used a design that included perception sharing, problem identification, contracting, and follow-up meetings. Cummings & Worley (2018) said that the confrontation meeting is an intervention design to mobilize the resources of the entire organization to identify problems, to set priorities, and action targets, and to begin working on identified problems. However, the one of the major problems lie with Mary and Don so a confrontation meeting between these two is crucial. Before the confrontation meeting is set up the OD consultant needs to work with each one to ensure that the meeting is productive. Having each person write down their concerns helps to give an element of rationality into a situation that could potential be explosive. Questions need to directed towards behaviors and productive solutions to problems so that one does not rant about the other. Meetings will need to be schedule in the future after the issues have been resolved. This will ensure that the conflicts are being resolved and promote positive conflict management in the future.
References
Cummings, T. G., & Worley, C. G. (2018). Organization Development and Change (11th ed.). Cengage Learning US. https://online.vitalsource.com/books/9780357446881