Students are advised to make their work clear and well presented, marks may be r

Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.
Learning Outcomes:
• To designing profitable services that provide high level of quality to satisfy business needs.
• To ensure that the services delivered are reasonable and relevant to the customers.
• To gain an understanding of the business rules and ensure if the results are in alignment with the organizational goals.