QUESTION 1 T Store is a company that sells computers and telephone gadgets throu

QUESTION 1
T Store is a company that sells computers and telephone gadgets through its website, itstore.com. The sales order process begins when a customer logs on to the itstore.com website and manually keys-in the product for review. The Web server automatically retrieves and displays the catalogue information requested by the customer. The customer manually clicks to select the item and quantity of the purchase. The web server automatically processes the information and compares it with the stock database for the availability of stock for sale. The information is displayed to the customer for further click-verification of the purchase and to complete the sale by entering shipment specifications and credit/debit card information. The web server processes to ensure all required fields have been completed and sends the credit card information and the sale amount to the credit card company system. The credit card company system sends back a verification number, and the Web server automatically notifies the customer that the sale has been completed by displaying a confirmation number on the customer’s screen. The customer order database is updated.
Based on the updated customer order database information, the Web server notifies the sales and warehouse departments of the approved sales transaction. The sales department staff manually checks the transaction from the customer order database and the amount charge by the credit card company from its terminal system. The staff manually approved the transaction and a Sales Order Form is automatically processed and generated by the computer. The Sales Order Form is filed in the department according to date.
In the warehouse department, the staff manually key-in to trace the required sale item, quantity and delivery information from the customer order database. Two copies of the Delivery Order Form and two copies of the Sales Order Form is printed, and the item is picked up from the shelf. The staff also manually click “Delivering” to update the company’s website so that the customer is able to trace the progress of the product delivery and complete the task of the warehouse department. The item, Sales Order Form and Delivery Order Form are then sent to the customer.
Upon receiving, the customer signs the two forms and takes the item and a copy of both forms. The delivery staff returned the signed copy of Sales Order Form 2 and Delivery Order Form 2 to the Account Department.
Required:
Draw a flow chart of the above business process covering the Website, Sales Department and Warehouse Department.
(25 marks)
QUESTION 2
The following is the flow chart of a company business process. You are required to narrate the flow chart.
(25 mark)