Overview As a leader, you will face multiple crises. While you will easily weath

Overview
As a leader, you will face multiple crises. While you will easily weather many bad situations, there may be
some that will seriously threaten your company and your reputation. How you respond to crises, especially
crises of trust, will determine your fate. You must use appropriate communication tools to emerge
victorious. In your course materials, Jack identifies five principles for managing a crisis