BOML 354: Organizational Ethics Discussion Week 3 Paragraph 1: Your direct repor

BOML 354: Organizational Ethics
Discussion Week 3
Paragraph 1:
Your direct report has been reported several times this month for poor customer service. Using the principles of emotional labor, devise an action plan to coach this employee’s emotional dissonance. Use references from the reading and supplement resources. Include 2-3 in-text citations in proper APA format.
Paragraph 2:
2 of your direct reports have an unresolved conflict that requires your intervention. Share how you would approach this matter using the information provided in Chapter 6 and other sources. Include 2-3 in-text citations in proper APA format.
Remember to put your reference section for both paragraphs as 1 reference section immediately after paragraph 2 with the heading “References” and the sources in proper APA format.