Empathy is not natural to all. Some need to better understand and others have a

Empathy is not natural to all. Some need to better understand and others have a solid grasp on the concept and their actions reflect such.
Watch the video below and describe your thoughts on empathy as either a leader or an employee.

What steps could we do to either maintain our high level of empathy or improve if we feel we have less empathy than we need?
Describe your thoughts in APA format. Please use at least two citations in support of your assertions.