3.1 Learning Outcomes: Recognize the importance of quality management theory, pr

3.1 Learning Outcomes:
Recognize the importance of quality management theory, principles, and practices
applied in businesses on national and international levels.
State the importance of standardization and quality standards.
3.2 Action Required: (Read)
Chapter 1. Organizational Structures
Textbook: Thomas Pyzdek & Paul Keller: The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence, McGraw-Hill Professional; 2 edition (December 18, 2012). ISBN-13: 978-0071799249
3.3 Test your Knowledge (Question):
1.Explain the idea of the transaction-cost theory.
2.Discuss two to three limitations of the hierarchical structure.