Background for Discussion 2:
Before beginning this Discussion, review the background materials on conflict management. Also view the following video on active listening skills.
MindToolsVideos. (2015, June 12). Improve your listening skills with active listening [Video file]. Retrieved from https://www.youtube.com/watch?v=t2z9mdX1j4A
You will need the concepts and principles from these sources to support your responses to the discussion question. You may also support your comments with information from outside sources. Be sure to cite sources used.
Discussion Question
For Your Initial Post:
What was the worst experience you ever had with conflict? What was so bad about it? What are some of the things that caused the conflict? Would applying active learning techniques have helped your own experience? In what ways
Note: If someone posts a response to you, you should engage with that person as appropriate—as if you were having a real-time conversation. For example, be sure to go back and comment on if you think that their suggestions would have worked to resolve the conflict. Why or why not?
Required Sources
Apricot Training Management Limited: Self Awareness. (2013) Understanding the Johari Window. Retrieved from http://www.selfawareness.org.uk/news/understanding-the-johari-window-model
Chapman, A. (2016). Bruce Tuckman’s 1965 Forming, Storming, Norming, Performing team-development model. Retrieved from http://www.businessballs.com/tuckmanformingstormingnormingperforming.htm
Dukes, A. J. (2012). Defensive v Supportive Climates in the Workplace. Retrieved from http://scom320class.blogspot.com/2012/07/defensive-v-supportive-climates-in.html
Eveland, J. D. (2016). Group Dynamics and Conflict. (PowerPoint Presentation) Trident University International.
Help Guide (n.d.). Conflict Resolution Skills. Retrieved from https://www.helpguide.org/articles/relationships-communication/conflict-resolution-skills.htm
Issues teams face: Managing conflict. (n.d.) Retrieved from http://www.sagepub.com/upm-data/54195_Chapter_7.pdf
Leader Logic. (2018, February 5). Johari Window example in 5 minutes [Video file]. Retrieved from
Leader Logic. (2018, February 8). Johari Window for project scope development [Video file]. Retrieved from https://www.youtube.com/watch?v=rCw1wcSJ5V8
MindToolsVideos. (2015, June 12). Improve your listening skills with active listening [Video file]. Retrieved from https://www.youtube.com/watch?v=t2z9mdX1j4A
Models of communication. (2016) Wikipedia. http://en.wikipedia.org/wiki/Models_of_communication
Mottola, G. & Utkus, S. (2009) Group decision-making: Implications for investment committees. Vanguard Investment Counseling and Research. This article can be found at http://agb.org/sites/agb.org/files/u16/Vanguard%206.pdf
Swift trust: Why some teams don’t storm. (2011). In Management Pocketbooks. Retrieved from https://managementpocketbooks.wordpress.com/2011/04/26/swift-trustwhy-some-teams-dont-storm/
Tutor2u. (2016, April 22). Lewin’s force field analysis model [Video file]. Retrieved from https://www.youtube.com/watch?v=X9ujAtYAfqU
Optional Sources
Bacal, R. (2016). Articles on communication and conflict management. The World of Work (2015). Retrieved from http://work911.com/articles/indexcomcomm.htm
Group Dynamics: Basic Nature of Groups and How They Develop. (n.d.) In Free Management Library. Retrieved from http://www.managementhelp.org/grp_skll/theory/theory.htm
How to manage Group Conflict (n.d.) In Free Management Library. Retrieved from http://managementhelp.org/groups/group-conflict.htm
International Association of Business Communicators. (2016). Retrieved from http://www.iabc.com/
Meyerson, D., Weick, K. E., & Kramer, R. M. (1996). Swift trust and temporary groups. In R. M. Kramer (Ed.), Trust in organizations: frontiers of theory and research (pp. 166–196). Thousand Oaks, CA: Sage. Retrieved from https://books.google.com/books?hl=en&lr=&id=A_8LbcsgrNMC
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