Question 1 (3.33 points) Which of the following is the advantage of delivering

Question 1 (3.33 points)
Which of the following is the advantage of delivering bad news using a less-rich channel of communication?
Question 1 options:Can use and observe nonverbal cues
Can demonstrate intentions
Can document a message more carefully and easily
Can control long-term impacts on working relationships
Question 2 (3.33 points)
Which of these is the best way to present effectively in teams?
Question 2 options:Practice independently.
Be concerned about individual slides.
Be clear with one another about objectives and key messages.
Avoid standing in front of slide projection.
Question 3 (3.33 points)
What are the basic considerations while choosing a communication channel?
Question 3 options:Richness, Control, Civility
Planning, Permanence, Resources
Planning, Constraints, Co-ordination
Richness, Control, Constraints
Question 4 (3.33 points)
Which among the following documents would include a SWOT analysis component?
Question 4 options:Survey report
Strategic plan
Marketing plan
Annual report
Question 5 (3.33 points)
Which of the following is the primary challenge for a team presentation?
Question 5 options:Ensuring cohesiveness
Preparing effectively
Considering who should open and close the presentation
Choosing topics
Question 6 (3.33 points)
Which of the following attributes is associated with competence?
Question 6 options:Diplomatic
Analytical
Generous
Unbiased
Question 7 (3.33 points)
What does the STAR method used for telling success stories stand for?
Question 7 options:Scenario, Time, Actions, Results
Situation, Time, Actions, Results
Situation, Tasks, Actions, Reap
Situation, Tasks, Actions, Results
Question 8 (3.33 points)
Which among the following documents would include accomplishments as one of the components?
Question 8 options:Survey report
Strategic plan
Marketing plan
Progress report
Question 9 (3.33 points)
Choosing the “reply to all” option in all team emails, may ____________.
Question 9 options:spread confidential information to unauthorized people.
make everyone in the department feel included as part of the team.
make the department work more efficiently.
contribute to email overload in the department.
Question 10 (3.33 points)
Which of these accurately define routine messages?
Question 10 options:They don’t require the usual process of planning, drafting, and reviewing.
They contain elaborately detailed content.
The structure of routine messages is pyramid shaped.
They require less time to complete than other types of business messages.
Question 11 (3.33 points)
Which of these is a principle of effective emails?
Question 11 options:Using technical jargon.
Responding at set intervals.
Expressing emotions.
Ensuring ease of reading.
Question 12 (3.33 points)
Which of the following caution is associated with using the we-voice in persuasive messages?
Question 12 options:Assuming you know what is good for someone else.
Assuming you share common beliefs, ideas, or understanding.
Implying self-centeredness.
Depersonalizing the message.
Question 13 (3.33 points)
“The basic difference between credit unions and banks is that the credit union members own and control their credit unions whereas bank account holders have no stake in their financial institutions.” Which tone of voice is used here?
Question 13 options:I-voice
We-voice
Impersonal voice
You-voice
Question 14 (3.33 points)
Which of these is true about incivility?
Question 14 options:Active email incivility is more common among female supervisors.
Active incivility involves indirect forms of disrespect.
Passive email incivility is more common among male supervisors.
Active incivility can lead to lower job satisfaction.
Question 15 (3.33 points)
Colton’s manager expresses a concern that Colton has been late with several recent reports. Colton writes an email about the incident to his colleague, Ron, saying that it is impossible to get the reports done in the time given. Ron replies, that Colton should discuss this issue with his manager. Colton doesn’t reply to Ron. Colton’s behavior is an example of ____________.
Question 15 options:the neutrality effect.
email overload.
synchronous communication.
asynchronous communication.
Question 16 (3.33 points)
Which of these is a demerit of instant messages?
Question 16 options:They use abbreviated language.
They might appear abrupt and commanding.
Their use is sometimes considered against the workplace norms.
They are used for straightforward and positive news.
Question 17 (3.33 points)
Which type of message will probably require the most amount of time for planning and reviewing?
Question 17 options:Routine message
Persuasive message
Tasklist message
Appreciation message
Question 18 (3.33 points)
Which of the following is an example of the negativity effect?
Question 18 options:Sue writes an email in which she intends to express a positive emotion, but readers decode it as neutral.
Ryan writes an email in which he intends to express a negative emotion, but readers decode it as neutral.
Sue writes an email in which she intends to express a negative emotion, but readers decode it as neutral.
Ali writes an email in which he intends to express a neutral emotion, and readers decode it as negative.
Question 19 (3.33 points)
Which type of resumes presents the information grouped by work and education over time?
Question 19 options:Targeted
Analytical
Chronological
Functional
Question 20 (3.33 points)
The best way to ignore responding to a request made in an email is ____________.
Question 20 options:to log off the system so the sender will assume that you are offline.
set up an automated response to say that you are out of town.
inform the sender that you are busy and cannot reply straight away.
reply immediately to explain how soon you can respond in full.
Question 21 (3.33 points)
What does SOFTEN stand for in the SOFTEN model of nonverbal communication?
Question 21 options:Smile, Open stance, Forward lean, Tone, Eye contact, and Nod
Stand, Open stance, Forward lean, Tone, Eye contact, and Nod
Stand, Open, Forward, Tone, Eye, and Nod
Smile, Open, Tone, Eye contact, and Nod
Question 22 (3.33 points)
Which among the following includes components such as deliverables overview, timeline, results enhancers, and pricing/budget?
Question 22 options:White papers
Industry publications
Business periodicals
Business proposal
Question 23 (3.33 points)
Scale should be about two-thirds of the range included in the chart. This formatting guideline applies to which chart type?
Question 23 options:Line
Pie
Bar
Area
Question 24 (3.33 points)
Which of the following abilities relate to character/values?
Question 24 options:Function-specific
Teamwork
Leadership
Dedication to the success of the company
Question 25 (3.33 points)
Which among the following components of a presentation provides an overview of key takeaway messages?
Question 25 options:Preview
View
Review
Resources
Question 26 (3.33 points)
Which of these is the best practice to manage digital communication efficiently?
Question 26 options:Check and reply to digital messages immediately.
Check mobile devices every 15 minutes.
Develop strategies to manage the inbox.
Check digital messages four to five times each day at designated times.
Question 27 (3.33 points)
The FAIR test is used to ___________ in business and research.
Question 27 options:Gather information
Evaluate research data
Conduct survey
Write research papers
Question 28 (3.33 points)
Which of these is the best way to maintain the credibility of the author of routine messages?
Question 28 options:An elaborate-subject line
The use of long paragraphs
The use of bulleted lists
Detailed messages
Question 29 (3.33 points)
Which among the following is one of the principles for creating survey questions?
Question 29 options:Difficult to answer
Leads to answer
Ambiguous
Single idea
Question 30 (3.33 points)
Why is it important to describe responsibilities while setting expectations?
Question 30 options:It determines the timelines by which work needs to be completed.
It helps designate tasks and work outcomes.
It provides guidelines for communication.
It leads to cognitive overload.