Imagine you are the Director of Human Resources at a mid-sized restaurant with s

Imagine you are the Director of Human Resources at a mid-sized restaurant with several locations. The organization requires its general managers to conduct annual performance reviews with every employee that reports to them. Last year, you received complaints from several staff members who report to Tom Wilson and Karen O’Connor. When you discuss employees’ general concerns about the evaluations with Tom, he complains, “Performance reviews are a waste of time. Even if workers appear open-minded, they don’t change. Eventually, they return to their old habits. Annual reviews are just a paper-pushing exercise that doesn’t mean anything.” Karen also questioned the value of the process. “Very few employees are objective about their performance. I’ve learned that criticizing employee behavior results in hurt feelings and people quitting, so I only discuss what the employee does well.”
Using the template provided, address the following in a 2-3 page report:
Explain the value of performance appraisals for employees as well as the organization.
Address Tom’s concern that performance reviews are “a waste of time.”
Address Karen’s concern that performance reviews “hurt people’s feelings.”
Describe best practices managers can use in future performance appraisals.