1. Find a reason to contact a website, mobile app or a social network service pa

1. Find a reason to contact a website, mobile app or a social network service page (asking for information, searching for support for a previously purchased product or service, etc.) and make the contact. Keep track of the timeliness, correctness, and completeness of the responses. Describe them and characterize your overall experience.
2. Identify a website or a mobile app that has a significant customer self-help component. Websites for consumer software and consumer electronics companies are especially good candidates as are sites that deal with many DIY projects like Home Depot and IKEA.. Think of a specific problem or question that you might have in relation to this product. Visit the site and try to solve the problem or get answer to the question. Describe the nature of your experience and your degree of overall satisfaction.
3. Visit the websites you are tracking. Learn as much as you can about their customer service policies. Be alert to how easy it is to find the information you would need as a customer and how complete it appears to be. Note any aspects of the way the site provides customer service that look like they are particularly good or especially problematic.
4. Review the results of CCMC’s 2021 Customer Delight Survey Infographic: [https://www.customercaremc.com/wp-content/uploads/2021/07/CustomerCareMC_2021NationalCustomerDelightSurvey.pdf]
Consider the key takeaways from the survey. What insights were most surprising to you?
5. Review the results of CCMC’s 2021 Customer Delight Survey Infographic: [https://www.customercaremc.com/wp-content/uploads/2021/07/CustomerCareMC_2021NationalCustomerDelightSurvey.pdf]
In what ways has a business or company “delighted” you as a customer? Provide examples and explain how they compare with the survey results.