QUESTION 1 Visit one of the conflict scenarios below: https://smallbusiness.chro

QUESTION 1
Visit one of the conflict scenarios below:
https://smallbusiness.chron.com/examples-conflicts-resolutions-workplace-11230.html
Then, discuss the following:
Briefly summarize the conflict.
Identify one of the conflict resolution models that would support a resolution. Explain your answer.
Share how you would handle the situation and explain your reasoning.
QUESTION 2
You learned in an earlier chapter that taking the time to write to customers and others to express goodwill is more expressive and meaningful than simply sending a greeting card. However, there is no one in your department at work who is proficient at writing heartfelt sentiments. Therefore, you must present your case to your manager explaining why it would be beneficial to outsource this type of writing. In this post, discuss what you will say to persuade your manager that outsourcing would be the best avenue. Then consider the opposite side. What might your manager say? What arguments might a manager have regarding outsourcing of written communications?
Justify your responses and be sure to correctly cite and reference your sources.