Chapter 2 in the e-text talks about communication filters that can influence com

Chapter 2 in the e-text talks about communication filters that can influence communication. Discuss 2 filters and how they are seen being used in a workplace environment (if you have specific examples of experiences you have had with the filters, talk about those). Then talk about how communication at work can be improved using some of the tools that are discussed in the chapter.
Key Note: Don’t forget, to get full credit, your initial post must be roughly 250-300 words.
CHAPTER 2
THE COMMUNICATION PROCESS
Many people take communication for granted. When they write, speak, or listen to others, they assume that the message given or received is being understood. In reality, messages are often misunderstood because they are incomplete or because different peo- ple interpret messages in different ways. The diversity of today’s workforce calls for a greater understanding of how to communicate effectively, through technology or face-to- face, with people from different cultures, countries, and lifestyles.
Impersonal Versus Interpersonal Communication
In a typical organization, the types of communication used to exchange information can be placed on a continuum ranging from “impersonal” on one end to “interpersonal” on the other.4 Impersonal communication is a one-way process that transfers basic infor- mation such as instructions, policies, and financial data. Generally, organizations use this information-delivery process when sending e-mails or memos as quick, easy ways to “get the word out.” Their effectiveness is somewhat limited because there is little, if any, possi- bility for the person receiving the information to clarify vague or confusing information.
Interpersonal communication is the exchange of information between two or more people. Such words as share, discuss, argue, and interact refer to this form of two-way communication. Interpersonal communication can take place in meetings, over the phone, in face-to-face interviews, or during classroom discussions between instructors and students. If interpersonal communication is to be effective, some type of feedback, or understood response, from the person receiving the information is necessary. When this exchange happens, those involved can determine whether the information has been understood in the way intended. This is one of the reasons many employees prefer per- son-to-person meetings, telephone calls, video, or web conference meetings.

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