Instructions: Municipal governments are discovering that you can control only wh

Instructions:
Municipal governments are discovering that you can control only what you measure. As a result, many municipal governments are introducing nonfinancial performance measures to help improve municipal services. Use the Google search engine to perform a search for “municipal government performance measurement.” Google will provide a list of Internet sites that outline various city efforts in using nonfinancial performance measures. Report on the types of measures used by one of the cities from the search.