Scenario
• You are a consultant from IT Works. IT Works has been engaged to develop an automated and more efficient method of deploying software, operating systems, and updates for Erfy’s Confectionary.
• Erfy’s confectionaries have indicated that they have set aside $50,000 for this project.
• After the presentation and approval process, IT Works will then build the network for Erfys confectionary.
• Erfys Confectionary requires that all deployments require as little user intervention as possible.
• All computers in use at Erfys Confectionary currently have Windows 8.1 as the operating system and would like to implement a Standard Operating Environment for all users. The plan is to migrate to Windows 10.
• The Standard Operating Environment is to Microsoft Office as well as an internet browser and email client.
• The current hardware in use consists of:
Department Model Amount
Office Administration HP Compaq Elite 8000 SFF 15
Research and Development HP Compaq 8200 Elite Mini Tower 5
Sales and Marketing HP Elitebook 850 7
Production HP Compaq Elite 8000 SFF 40
• The Network currently is as follows:
Part 1 – Prepare for work as an ICT Contractor
1. Contractor Responsibilities & Procedures
Review the ITWorks procedure manual (IT_Works_Policy_Procedure_Manual.pdf).
a) Briefly describe the procedures for selecting and engaging a contractor.
b) Provide a summary of the responsibilities of a contractor.
Part 2 – Plan for Deployment
1. Summarize current environment
a) Provide a summary of the current environment including (1 page):
• Hardware
• Software
• Network
o WAN
o LAN
o Wireless LAN
• Licensing requirements
• Any compatibility issues that may arise due to the change
• Any issues that may arise from the change taking into consideration the ITWorks Training ICT Department Policy and Procedure Manual (Appendix A.)
2. Investigate deployment methods
Investigate current industry best practice for automating deployment of operating systems and software. You MUST take into account client requirements and organisational guidelines and document your findings for the following:
a) Compare and evaluate the commercial System Center Configuration Manager software with 1 other open-source method for deploying operating systems and software packages including:
• Name of application, system, or method.
• Overview of the configuration for the deployment process.
• Cost
• Major features and functionality
• Hardware requirements
• Software requirements
• Host operating system requirements (What Host OS are suitable platforms?).
• Recommend the most suitable solution for the given scenario and list 2 reasons to justify your selection.
b) Describe 3 problems that may arise during the deployment process and how you would troubleshoot them. User forums and general search terms like ‘problem with System Center Configuration Manager’ will help if you are having trouble getting started with this task.
c) Briefly summarise the following (100 – 200 words maximum each):
• Operating systems functions.
• Network protocols used in the deployment process for both operating systems and software packages.
• What is TCP?
• What is IP (internet protocol)?
• The difference between unicast, multicast and broadcast?
• What are network applications?
• What are user accounts, how are they managed in this scenario?
• Why is a password policy important?
o How are password policy managed?
3. Selecting Appropriate Hardware & Host Operating System
In this task, you will recommend the hardware platform and host operating system of your MS SCCM Implementation.
a) Research server-grade hardware that would be suitable for hosting MS SCCM.
• Recommend your selected hardware platform.
• List the relevant hardware specifications
b) From your research from Task 2 recommend the most appropriate host operating system for MS SCCM for this scenario
• Provide a brief justification.
4. Specify software for each SOE
In this task, you will document the software for each of the SOEs according to the IT Works ICT Department Policy and Procedures.
a) Research and evaluate the Windows 10 and MS Office software as required, ensuring that it:
• Meets the hardware specifications of existing hardware
• Meets the requirements of Erfys Confectionary
• Meets the guidelines in IT Works ICT Department Policy and Procedures Manual.
b) Investigate and determine the installation details and file systems for the Windows 10 systems that are being installed as part of the SOE.
Operating System Installation type (e.g. upgrade, custom) File System (e.g. FAT 32, NTFS, Ext4) License Type (e.g. education, business, open source) Minimum hardware requirements
SOFTWARE ASSESSMENT FORM
Company Name:_____Erfy’s Confectionary___________________________________ Date: __________
Number of PC’s
c) Complete the table on the following page listing all operating systems, applications (including internet browsers and email clients, etc) that will meet the requirements for the SOEs that Erfy’s Confectionary requires. All software must meet the minimum installation specification requirements.
Software Brand Software Package Version Number of PC’s using this product Number of licenses you hold for this product Licenses required to be compliant Software documentation URL
Erfy’s Confectionary SOE
Additional Information
5. Provide deployment costs
Using the budget amount obtained from the ICT Manager calculate how much the deployment is going to cost.
You must include the following in the table:
• Contract cost based on your fee of $80 per hour
• Software licensing for operating systems
• Software licensing for any other software
• Any hardware that needs to be purchased
• Any support costs that need to be purchased
Use the following table to break down the expenses.
Item Amount Description Cost $
Budget amount The amount allocated to you for the deployment and documentation
Total The total cost based on your calculations above
Difference The amount over or under budget