What do the different decision makers want in this case? What are they trying to accomplish?

First, you must write a summary of the case  highlighting main events(150 words)
Second, answer the following questions, each taking around 100-200 words.
Who are the major decision makers in this case? What roles do they play?
What do the different decision makers want in this case? What are they trying to accomplish?
What is the main problem of this case?
What do you think could be done to prevent such a problem in the future? How do you know it’s a good solution?